Essential Functions
- Executes direction and team expectations for the Retail Operations team.
- Manages up to 25 retail operations employees at a time.
- Provides daily guidance, training, development and on the spot feedback for subordinates.
- Responsible for overall satisfaction, safety and security of all customers and employees.
- Executes plan to drive labor productivity while delivering best-in-class customer service.
- Administers programs provided by the retail operations team to meet sales, income goals and reports on key metrics (sales, productivity, etc.) that drive the business using insights/data to make sound business decisions
- Responsible for the entire inventory intake management process and maintaining adequate inventory levels in the store at all times
- Troubleshoot aspects of store technology to ensure the operations are functioning properly.
- Coordinates and implements visuals/merchandising ideas to drive sales and product recognition
- Utilize conflict resolution to mitigate customer complaints, issues, returns and exchanges using proper procedures
- Conducts regular inventory audits and investigates discrepancies
- Audits and conducts cash reconciliations daily
- Maximizes overall store productivity by overseeing all procedures and processes to ensure effective compliance
- Builds customer loyalty by coaching employees to educate, inform and guide customer sales appropriately
- Responsible for providing outstanding customer service at an efficient pace at all times
- Responsible for managing their own cash drawer daily and having the accurate amount of money in correlation with their daily sales
- Assists with inventory intake including inventory counts and product photos
- Restocks the sales floor to keep inventory levels adequate
- Sets up/breaks down the sales floor daily requiring up to 50lbs of heavy lifting at any given time
- Actively works to meet or exceed sales goals set by the retail operations team
- Responsible for maintaining cleanliness in the store including, but not limited to sweeping, mopping, cleaning/restocking bathrooms, cleaning windows, taking out trash, etc.
- Participates in training programs provided by the company to further enhance their knowledge in both cannabis and customer service